The Striped Petal ships most domestic and international orders via USPS*. In some cases, orders are shipped via UPS. Tracking numbers are provided by email at the time of shipment.
The customer assumes responsibility for any additional charges on rejected packages. The Striped Petal is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.
We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.
*International packages shipped using USPS cannot be tracked once they reach international customs, therefore The Striped Petal will not be held responsible for any lost or stolen packages once they have reached customs.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our products are handmade to order in Michigan. Due to the nature of that process, it can take up to 4 weeks for us to fulfill an order. But we do try to ship as soon as possible. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.
CAN I EXPEDITE MY ORDER?
We fulfill all orders as soon as possible but unfortunately we are unable to offer gauranteed expedited orders at this time. If your order needs immediate attention please email us directly and we will do our best to accommodate.
CAN I REQUEST A CUSTOM ORDER?
Yes! Please fill out our contact form with the details of your custom order and we will contact you to discuss details and confirm.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
When we ship your order, we will send you a confirmation email with a tracking number. Tracking numbers will take up to 24 hours to update.
WHAT DO I DO IF I NEED TO CHANGE MY ORDER OR SHIPPING INFORMATION?
If you need to change your order or your shipping information, please contact us immediately at email@example.com. We will do our best to accommodate changes depending on how quickly we receive your request after the initial order is placed - the sooner the better!
MY TRACKING NUMBER TELLS ME MY PACKAGE HAS ALREADY BEEN DELIVERED – WHAT’S GOING ON?
The USPS reuses tracking numbers. Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered. This is just outdated information from the last time that number was used. Your correct information should display after 24 hours. Feel free to contact us at firstname.lastname@example.org if the issue does not resolve after 36 hours or more.
WHY WAS MY ORDER CANCELLED?
This is very unlikely to happen to you, but we do occasionally cancel orders due to suspicion of fraud. If we must cancel your order, we will contact you immediately with an explanation.
RETURNS & EXCHANGES
Due to the made-to-order nature of our products, we cannot offer refunds of any kind. We will gladly exchange non-custom items purchased via thestripedpetal.com less the cost of shipping. We are always happy to work with you before you order.
Please contact us at email@example.com within 7 days of receipt of your order if you are not satisfied. All exchanges must be approved before being returned. Upon approval, we will issue you a Return Authorization and further instructions via email.
After your Exchange is processed, you will be sent an exchanged item / issued a credit for the value of the item not including shipping. Items shipped to us without a Return Authorization will be shipped back to you - please help us help you!
The customer assumes both the return shipping cost to The Striped Petal and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly send you a pre-paid shipping label.
Please note: The Striped Petal cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to The Striped Petal.